QUALITY

Dominion Metallurgical considers the quality of products and services offered to be our highest priority. Since our inception, we have maintained and continually improved a formal quality-management system in order to assure our customers receive the level of satisfaction they demand.

The key to achieving a quality product is to understand the customer's requirements and match them to the appropriate supplier. Many of Domet's suppliers are registered to recognized quality-management standards that are utilized as requirements dictate. Domet's extensive manufacturing experience and unique business model give us a distinct advantage in managing our suppliers to ensure consistent product quality.

To view a brief outline of the key elements of our system, click on each category in the orange box to the left.

DEVELOPMENT OF SUBCONTRACTORS

• Domet staff routinely visit our subcontractors to monitor performance and process improvements and to identify preventive actions necessary to preclude potential quality issues.
• The broad manufacturing experience of the Domet team affords the unique ability to assist our suppliers in resolving tough quality problems.
• Our use of supplier profiles, tailored to specific manufacturing processes, enables us to evaluate current and potential supplier capability to aid in future and existing part placement.
• Our internal supplier-evaluation process incorporates both subjective and objective data, which is quantified and reviewed with the suppliers on an ongoing basis in an effort to foster continuous improvement.

DOCUMENT CONTROL

• All internal, customer-supplied and obsolete documents are managed appropriately to prevent unintended use.
• Quality documents, including revisions, are sent to suppliers and always acknowledged to assure receipt.

NEW PART DEVELOPMENT

• Quality Planning — Advanced Product Quality Planning (APQP) meetings are held to review all customer contracts/requirements and establish the quality and production parameters to develop Domet Quality documents.
• Sample Approval — Initial samples and first article documentation are evaluated internally prior to submission to the customer for approval
• Product Realization — Part Specific Quality Requirements (PSQRs) are developed for every part during APQP. This controlling document incorporates all customer requirements enhanced with specific manufacturing details and is integrated into the supplier's manufacturing process.

INCOMING PRODUCT QUALITY

• All materials are verified to appropriate standards and approved for release prior to shipment.
• Verifications can be as detailed as necessary and may include chemical-, mechanical-, NDT- or dimensional-inspection reports that can be provided to the customer as requested.

CORRECTIVE ACTIONS

• Suppliers are required to analyze and correct all customer concerns. Domet manages this activity until meaningful corrective actions have uncovered the root cause and verified that the issue has been resolved.
• Domet initiates corrective actions to suppliers when non-conforming products and services are encountered to prevent a negative impact on our customers.

CUSTOMER SATISFACTION

• A vital factor of Domet's continuous improvement process is our annual customer-satisfaction survey. This quantitative evaluation allows Domet management to identify areas of improvement and develop action plans based on customer feedback.
• All customer returns are documented and ranked by quantity and cost. Particular attention is paid to the top contributors in order to reduce or eliminate causes of nonconformance.
• All Domet personnel are directly responsible for customer satisfaction and are required to visit customers on a regular basis.